Overview
Air Solutions.lk is a trusted air conditioning service provider in Sri Lanka, offering residential, commercial, and industrial solutions. Customers rely on the company for AC installation, maintenance, repair, duct cleaning, and indoor air quality solutions. Before the project, customers had to navigate through social media messages or phone calls to get pricing and service details, creating inefficiencies and reducing convenience.
Fragmented Customer Access
The main challenge was the lack of a centralized platform for all product and service information. Prospective customers often had to make multiple inquiries to obtain pricing, service options, and technical details, slowing decision-making and increasing operational workload. The goal was to create a self manageable digital solution that would streamline interactions and provide easy access to accurate, up to date information.
Solution: A Centralized Platform
The project involved designing and launching a modern, user friendly website that serves as the primary reference point for all Air Solutions.lk offerings. Key features included:
- Complete Product Portfolio and Pricing – Clear descriptions and pricing allow customers to make informed decisions quickly.
- Self Managing Backend – The website enables Air Solutions.lk to update products and pricing independently, keeping information current.
- Optimized Customer Engagement – Social media and direct inquiries are redirected to the website, providing a single, reliable source for all customer interactions.
Impact: Engagement and Convenience
The website delivered measurable results and clear business value.
- On average, the site receives 25 daily visits, with 8 visitors actively exploring the product portfolio and 3 direct inquiries or calls generated daily.
- Customers can now access full service and pricing information in one place, improving convenience and satisfaction.
Further, the operational efficiency has significantly increased, as the team handles fewer repetitive phone calls and no longer relies on printed leaflets or brochures. The website functions as a strategic engagement tool, enhancing the company’s ability to convert visitors into paying customers while building trust and transparency.
Sustaining Digital Value
Air Solutions.lk now has a strong digital foundation to support ongoing customer engagement. Regular updates to the product portfolio and service offerings will maintain relevance and ensure continued convenience for customers. The platform demonstrates how a centralized, self managed digital presence can provide tangible value for both customers and business operations, positioning Air Solutions.lk as a modern, reliable, and accessible air conditioning service provider.